Nexus Vend Sdn Bhd (Company No. 202401048748 (1594593-V)) (“we”, “us”, or “our”) operates the website https://nexusvend.com.my/. We are committed to protecting the privacy, confidentiality, and security of the personal and business data provided to us by our website visitors, clients, and partners.

In strict compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, this Privacy Policy explains how we collect, process, manage, and safeguard your information. By using our website, submitting inquiries, or reaching out to us regarding our vending machine services and solutions, you acknowledge and consent to the practices described in this policy.

Information We Collect

We only collect information that is directly necessary to handle your inquiries, process requests, deliver our services, and maintain our professional relationships.

• Information You Provide Directly: When you reach out to us via our contact forms, email, or direct messaging channels to ask about our services, we may collect your name, contact phone number, email address, location or installation address, and company details (if applicable).

• Third-Party Data Submission: If you provide personal data relating to a third party (such as your employees, colleagues, or family members) to coordinate our services, you confirm that you have obtained their explicit consent to share their information with us.

• Passive Technical Information: To keep our website secure and running smoothly, our server logs automatically collect standard, non-personally identifiable technical details when you browse. This includes your Internet Protocol (IP) address, operating system, browser type, and the pages you visit.

Obligation to Provide Personal Data

Providing your personal or business contact details is entirely voluntary. However, please note that if you choose not to provide the requested information, we may be unable to process your inquiries, provide accurate proposals, or deliver our vending machine services and solutions effectively.

Cookies and Browsing Data

Our website uses standard “cookies” to optimize your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our content so we can make our site easier to navigate and use.

You have full control over cookies through your web browser settings and can choose to block or disable them at any time. Please note, however, that disabling cookies may affect the functionality of certain forms on our website.

How We Use Your Information

We treat your personal and business records with strict confidentiality. We do not rent, sell, or trade your information to third parties for marketing purposes. Your data is used solely for legitimate business operations, including:

• Reviewing your requests, answering questions, and providing official information or proposals regarding our services.

• Coordinating logistics, handling installation, and managing the ongoing maintenance and support of our vending solutions.

• Sending essential operational updates, service reminders, or informational updates regarding our offerings (you can opt out of non-essential communications at any time).

• Complying with applicable statutory regulations, accounting requirements, or legal obligations within Malaysia.

Sharing with Trusted Partners

To ensure seamless delivery and management of our services, there are times when your information must be shared with trusted third-party service providers acting on our behalf. These include:

• Logistics, transport, and technical teams responsible for delivering, installing, or servicing equipment.

• Secure cloud service providers and internal business management platforms that host our operational infrastructure.

• Legal advisors, auditors, or law enforcement authorities, if strictly required to protect our legal rights or comply with Malaysian law.

External Links to Third-Party Websites

Our website may contain links to external sites (such as our social media pages). Once you click these links and leave our website, we no longer have control over your data protection. We are not responsible for the privacy practices, content, or security of any third-party websites, and we encourage you to review their respective privacy policies.

Data Security and Retention

We implement practical physical, electronic, and administrative security measures to protect your records from unauthorized access, loss, or misuse. We only retain your information for as long as necessary to fulfill the business purposes outlined in this notice, or to satisfy legal, tax, and accounting requirements.

Your Rights Under the PDPA

Under the Malaysian PDPA, you retain comprehensive rights over your personal data. You have the right to:

• Request access to the specific personal records we maintain about you.

• Request immediate corrections or updates to any inaccurate or incomplete information.

• Limit or withdraw your consent regarding how we process your information for future updates or communications.

To execute any of these rights, or if you have any questions regarding our data management policies, please contact our team directly through our verified customer service channels.